Finish chatbot-turnos

.gitignore

+# Dependency directories
+node_modules/
+jspm_packages/
+
+# environment variables file
+.env
+.env.test
+
+# Stores VSCode versions used for testing VSCode extensions
+.vscode-test
+/.idea/codeStyles/codeStyleConfig.xml
+/.idea/crisp-chatbot.iml
+/.idea/modules.xml
+/.idea/vcs.xml
+/.idea/workspace.xml

config/default.json

+{
+    "credenciales": {
+        "crisp": {
+            "identifier": "",
+            "key": ""
+        },
+        "isApiToken": ""
+    },
+    "baseUrl": ""
+}
\ No newline at end of file

crisp.js

+var Crisp = require("node-crisp-api");
+var CrispClient = new Crisp();
+const config = require('config');
+
+var identifier = config.get('credenciales.crisp.identifier');
+var key = config.get('credenciales.crisp.key');
+let SIGUIENTE_PASO = 'siguiente_paso';
+
+let localData = {};
+
+CrispClient.authenticate(identifier, key);
+
+async function sendTextMessage(website_id, session_id, message) {
+    await CrispClient.websiteConversations.sendMessage(
+        website_id,
+        session_id, {
+            type: "text",
+            from: "operator",
+            origin: "chat",
+            content: message
+        }
+    );
+}
+
+async function sendPickerMessage(website_id, session_id, id, title, choices) {
+    await CrispClient.websiteConversations.sendMessage(
+        website_id,
+        session_id, {
+            type: "picker",
+            from: "operator",
+            origin: "chat",
+            content: {
+                "id": id,
+                "text": title,
+                "choices": choices //array
+            }
+        }
+    );
+}
+
+async function getSiguientePaso(website_id, session_id) {
+    let data = await getUserData(website_id, session_id);
+    return data[SIGUIENTE_PASO];
+}
+
+async function setSiguientePaso(website_id, session_id, siguientePaso, userData) {
+    if (userData == null) {
+        userData = await getUserData(website_id, session_id);
+    }
+    userData[SIGUIENTE_PASO] = siguientePaso;
+    return await updateUserData(website_id, session_id, userData);
+}
+
+async function getUserData(website_id, session_id) {
+    let data = localData[website_id.concat(session_id)];
+    if(data == null){
+        await updateUserData(website_id, session_id, {});
+        return getUserData(website_id, session_id);
+    }
+    return data;
+}
+
+async function updateUserData(website_id, session_id, data) {
+    localData[website_id.concat(session_id)] = data;
+}
+
+module.exports =
+    {
+        CrispClient: CrispClient,
+        sendTextMessage: sendTextMessage,
+        sendPickerMessage: sendPickerMessage,
+        getSiguientePaso: getSiguientePaso,
+        setSiguientePaso: setSiguientePaso,
+        getUserData: getUserData,
+        updateUserData: updateUserData
+    }
\ No newline at end of file

endpoints/is.js

+const config = require('config');
+const axios = require('axios');
+
+var AUTH_TOKEN = config.get('credenciales.isApiToken');
+axios.defaults.baseURL = config.get('baseUrl')
+axios.defaults.headers.common = {'Authorization': `Bearer ${AUTH_TOKEN}`}
+
+function sortProvinciasById(provincias) {
+    let ids = [];
+    for (let i = 0; i < provincias.length; i++) {
+        ids.push(provincias[i].id_provincia);
+    }
+
+    ids.sort(function (a, b) {
+        return parseInt(a) - parseInt(b)
+    });
+
+    let sortedProvincias = [];
+    for (let i = 0; i < ids.length; i++) {
+        sortedProvincias.push(getProvinciaById(provincias, ids[i]));
+    }
+    return sortedProvincias;
+}
+
+function getProvinciaById(provincias, id) {
+    for (let i = 0; i < provincias.length; i++) {
+        if (provincias[i].id_provincia === id) {
+            return provincias[i];
+        }
+    }
+}
+
+module.exports =
+    {
+        getProvincias: async function () {
+            return await axios.get('provincias/atencion')
+                .then(async function (response) {
+                    let provincias = response.data;
+                    return sortProvinciasById(provincias);
+                })
+                .catch(function (error) {
+                    console.log(error);
+                });
+        },
+        getMedicosByName: async function (nombreMedico, idProvincia) {
+            return await axios.get(`/medicos/atencion?id_provincia=${idProvincia}&nombre=${nombreMedico}&solo_videoconsultas`)
+                .then(async function (response) {
+                    return response.data.data;
+                })
+                .catch(function (error) {
+                    console.log(error);
+                });
+        },
+        getEspecialidadesMedico: async function (idPersonaInstitucional, idProvincia) {
+            return await axios.get(`/atenciones?id_provincia=${idProvincia}&id_persona_institucional=${idPersonaInstitucional}`)
+                .then(async function (response) {
+                    return response.data.data;
+                })
+                .catch(function (error) {
+                    console.log(error);
+                });
+        },
+        getTurnosDisponibles: async function (idAgenda, idPersonaInstitucional, fechaUsa) {
+            return await axios.get(`/turnos/turnos_disponibles?id_agenda=${idAgenda}&id_persona_institucional=${idPersonaInstitucional}&fecha=${fechaUsa}`)
+                .then(async function (response) {
+                    return response.data.turnos;
+                })
+                .catch(function (error) {
+                    console.log(error);
+                });
+        },
+        getSiguientesTurnosDisponibles: async function (idAgenda, idPersonaInstitucional) {
+            return await axios.get(`/turnos/turnos_siguientes_disponibles?id_agenda=${idAgenda}&id_persona_institucional=${idPersonaInstitucional}`)
+                .then(async function (response) {
+                    return response.data;
+                })
+                .catch(function (error) {
+                    console.log(error);
+                });
+        },
+        existeUsuario: async function(tipo_documento, numero_documento, fecha_nacimiento, sexo){
+            return await axios.get(`/watson/existe_persona?tipo_documento=${tipo_documento}&numero_documento=${numero_documento}&fecha_nacimiento=${fecha_nacimiento}&sexo=${sexo}`)
+                .then(async function (response) {
+                    return response.data.existe;
+                })
+                .catch(function (error) {
+                    console.log(error);
+                });
+        },
+        crearTurno: async function (tipoDocumento, numeroDocumento, fechaNacimiento, sexo, mail, telefono, idHorario, fechaHora) {
+            return await axios.post('/watson/confirmar_reserva', {
+                "tipo_documento": tipoDocumento,
+                "numero_documento": numeroDocumento,
+                "fecha_nacimiento": fechaNacimiento,
+                "sexo": sexo,
+                "mail": mail,
+                "telefono_celular": telefono,
+                "id_horario": idHorario,
+                "fecha_hora": fechaHora
+            })
+                .then(async function (response) {
+                    return response.data;
+                })
+                .catch(function (error) {
+                    console.log(error);
+                });
+        }
+    }
\ No newline at end of file

handlers.js

+const crisp = require('./crisp.js');
+const utils = require('./utils.js');
+const pasos = require('./pasos.js');
+const is = require('./endpoints/is.js')
+
+let LINK_SOLICITAR_ACCESO_POR_EMAIL = 'https://www.integrandosalud.com/es-ar/integrando-pacientes-solicitar-acceso-por-email/';
+
+let OPTIONS_LIMIT = 4;
+let VER_MAS_OPTION_ID = '99';
+let MOSTRANDO_PROVINCIAS_HASTA_KEY = 'mostrando_provincias_hasta'
+let MOSTRANDO_MEDICOS_ESPECIALIDAD_HASTA_KEY = 'mostrando_medicos_hasta'
+let MOSTRANDO_TURNOS_HASTA_KEY = 'mostrando_turnos_hasta'
+let ID_PROVINCIA = 'id_provincia'
+let ID_AGENDA = 'id_agenda'
+let ID_PERSONA_INSTITUCIONAL = 'id_persona_institucional'
+let FECHA_TURNO = 'fecha_turno'
+let NOMBRE_MEDICO_INPUT = 'nombre_medico_input'
+let NOMBRE_MEDICO = 'nombre_medico'
+let SIGUIENTE_PASO = 'siguiente_paso'
+
+let MEDICOS = 'medicos'
+let MEDICOS_ESPECIALIDAD = 'medicos_especialidad'
+let SIGUIENTES_TURNOS_DISPONIBLES = 'siguientes_turnos_disponibles'
+let TURNOS_DISPONIBLES = 'turnos_disponibles'
+let TURNO_ELEGIDO = 'turno_elegido'
+let TIPO_DOCUMENTO = 'tipo_documento'
+let NUMERO_DOCUMENTO = 'numero_documento'
+let FECHA_NACIMIENTO = 'fecha_nacimiento'
+let SEXO = 'sexo'
+let CORREO = 'correo'
+
+function getMostrandoDesde(userData, hastaKey) {
+    let desde = 0;
+    if (userData[hastaKey] != null) {
+        desde = userData[hastaKey];
+    }
+    return desde;
+}
+
+async function getSiguientesProvinciasMostrar(userData) {
+    let provincias = await is.getProvincias();
+    let choices = [];
+    let desde = getMostrandoDesde(userData, MOSTRANDO_PROVINCIAS_HASTA_KEY);
+    let iter = desde;
+    for (iter; iter < desde + OPTIONS_LIMIT && iter < provincias.length; iter++) {
+        choices.push(utils.armarChoice(provincias[iter].id_provincia, provincias[iter].descripcion));
+    }
+    if(iter !== provincias.length){
+        choices.push(utils.armarChoice(VER_MAS_OPTION_ID, 'Ver más provincias'));
+    }
+    return choices;
+}
+
+async function getSiguientesMedicosMostrar(userData){
+    let medicos_especialidad = [];
+    if(userData[MEDICOS_ESPECIALIDAD] != null){
+        medicos_especialidad = userData[MEDICOS_ESPECIALIDAD];
+    } else{
+        let medicos = userData[MEDICOS];
+        for(let i=0; i<medicos.length; i++){
+            //Por cada medico, obtenemos su especialidad
+            let id_persona_institucional = medicos[i].id_persona_institucional;
+            let medico_especialidades = await is.getEspecialidadesMedico(id_persona_institucional, userData[ID_PROVINCIA]);
+            //Y agrupamos los datos del medico
+            for(let j=0; medico_especialidades != null && j<medico_especialidades.length; j++){
+                let medico = medicos[i];
+                medico.especialidad = medico_especialidades[j].especialidad;
+                medico.agendaId = medico_especialidades[j].agendaId;
+                medicos_especialidad.push(medico);
+            }
+        }
+        userData[MEDICOS_ESPECIALIDAD] = medicos_especialidad;
+    }
+
+    let desde = getMostrandoDesde(userData, MOSTRANDO_MEDICOS_ESPECIALIDAD_HASTA_KEY);
+
+    //Armamos picker
+    let choices = [];
+    let iter = desde;
+    for(iter; iter < desde + OPTIONS_LIMIT && iter < medicos_especialidad.length; iter++){
+        let medico_especialidad = `${medicos_especialidad[iter].nombre} - Especialidad: ${medicos_especialidad[iter].especialidad}`;
+        choices.push(utils.armarChoice(medicos_especialidad[iter].agendaId.toString(), medico_especialidad));
+    }
+
+    if(iter !== medicos_especialidad.length){
+        choices.push(utils.armarChoice(VER_MAS_OPTION_ID, 'Ver más'));
+    }
+
+    return choices;
+}
+
+async function getSiguientesTurnosMostrar(website_id, session_id, userData){
+    let turnos;
+    if(userData[TURNOS_DISPONIBLES] != null){
+        turnos = userData[TURNOS_DISPONIBLES];
+    } else{
+        turnos = await is.getTurnosDisponibles(userData[ID_AGENDA], userData[ID_PERSONA_INSTITUCIONAL], fechaArgToFechaUsa(userData[FECHA_TURNO]));
+    }
+
+    let desde = getMostrandoDesde(userData, MOSTRANDO_TURNOS_HASTA_KEY);
+    let iter = desde;
+    let choices = [];
+    for(iter; iter < desde + OPTIONS_LIMIT && iter < turnos.length; iter++){
+        let fechaHoraUsa = turnos[iter].fechaHora;
+        let fechaHoraArg = fechaHoraUsaToFechaHoraArg(fechaHoraUsa);
+        let horaArg = fechaHoraArg.split(" ")[1];
+        choices.push(utils.armarChoice(iter.toString(), horaArg));
+    }
+
+    if(iter !== turnos.length){
+        choices.push(utils.armarChoice(VER_MAS_OPTION_ID, 'Ver más'));
+    }
+
+    userData[TURNOS_DISPONIBLES] = turnos;
+    await crisp.updateUserData(website_id, session_id, userData);
+    return choices;
+}
+
+function updateChoicesMostradas(userData, hastaKey) {
+    let desde = getMostrandoDesde(userData, hastaKey);
+    userData[hastaKey] = desde + OPTIONS_LIMIT;
+    return userData;
+}
+
+function getChoiceElegida(message){
+    for (let i = 0; i < message.content.choices.length; i++) {
+        if (message.content.choices[i].selected === true) {
+            return message.content.choices[i];
+        }
+    }
+}
+
+function fechaArgToFechaUsa(fechaArg){
+    let year = fechaArg.split('/')[2];
+    let month = fechaArg.split('/')[1];
+    let day = fechaArg.split('/')[0];
+    let fechaUSA = year + "-" + month + "-" + day;
+    return fechaUSA;
+}
+
+function fechaHoraUsaToFechaHoraArg(fechaHoraUsa){
+    let fechaUsa = fechaHoraUsa.split(" ")[0];
+    let horaUsa = fechaHoraUsa.split(" ")[1];
+
+    let year = fechaUsa.split("-")[0];
+    let month = fechaUsa.split("-")[1];
+    let day = fechaUsa.split("-")[2];
+
+    let hora = horaUsa.split(":")[0];
+    let minuto = horaUsa.split(":")[1];
+    let fechaHoraArg = `${day}/${month}/${year} ${hora}:${minuto}`;
+    return fechaHoraArg;
+}
+
+function fechaHoraArgToFechaHoraUsa(fechaHoraArg){
+    let fechaArg = fechaHoraArg.split(" ")[0];
+    let fechaUsa = fechaArgToFechaUsa(fechaArg);
+
+    let horaArg = fechaHoraArg.split(" ")[1];
+    let hora = horaArg.split(":")[0];
+    let minuto = horaArg.split(":")[1];
+
+    let fechaHoraUsa = `${fechaUsa} ${hora}:${minuto}:00`;
+    return fechaHoraUsa;
+}
+
+function getSiguientesFechasConTurnos(website_id, session_id, userData){
+    let siguientesTurnos = userData[SIGUIENTES_TURNOS_DISPONIBLES];
+    let turnos = siguientesTurnos.turnos;
+    let choices = [];
+    let fechasAgregadas = {};
+    for(let i = 0; i < OPTIONS_LIMIT && i < turnos.length; i++){
+        let fechaHoraUsa = turnos[i].fechaHora;
+        let fechaHoraArg = fechaHoraUsaToFechaHoraArg(fechaHoraUsa);
+        let fechaArg = fechaHoraArg.split(" ")[0];
+        //Si la misma fecha ya no fue agregada, agregarla
+        if(fechasAgregadas[fechaArg] == null){
+            fechasAgregadas[fechaArg] = fechaArg;
+            choices.push(utils.armarChoice(i.toString(), fechaArg));
+        }
+    }
+    return choices;
+}
+
+module.exports =
+    {
+        ask_reservar_turno: async function (message, userData, website_id, session_id) {
+            choices = [];
+            choices.push(utils.armarChoice("1", "Si"));
+            choices.push(utils.armarChoice("2", "No"));
+            await crisp.setSiguientePaso(website_id, session_id, pasos.ASK_PROVINCIA, userData);
+            await crisp.sendPickerMessage(website_id, session_id, pasos.ASK_PROVINCIA, "Hola! Puedo ayudarte a reservar un turno, ¿te gustaría hacerlo?", choices);
+        },
+        ask_provincia: async function (message, userData, website_id, session_id) {
+            if (message.content.choices[0].selected === true) {
+                let choices = await getSiguientesProvinciasMostrar(userData);
+                userData = updateChoicesMostradas(userData, MOSTRANDO_PROVINCIAS_HASTA_KEY);
+                await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_PROVINCIA, userData);
+                await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_PROVINCIA, "Selecciona tu provincia", choices);
+            } else {
+                await crisp.sendTextMessage(website_id, session_id, "Gracias por contactarte! Estoy acá para cuando quieras reservar un turno");
+            }
+        },
+        resp_provincia: async function (message, userData, website_id, session_id) {
+            let choiceElegida = getChoiceElegida(message);
+            if (choiceElegida.value === VER_MAS_OPTION_ID) {
+                //Ver mas provincias
+                let choices = await getSiguientesProvinciasMostrar(userData);
+                userData = updateChoicesMostradas(userData, MOSTRANDO_PROVINCIAS_HASTA_KEY);
+                await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_PROVINCIA, userData);
+                await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_PROVINCIA, "Selecciona tu provincia", choices);
+            } else {
+                //Set provincia y avanzar
+                userData[ID_PROVINCIA] = choiceElegida.value;
+                await this.ask_nombre_medico(message, userData, website_id, session_id);
+            }
+        },
+        ask_nombre_medico: async function(message, userData, website_id, session_id){
+            userData[SIGUIENTE_PASO] = pasos.RESP_NOMBRE_MEDICO;
+            await crisp.updateUserData(website_id, session_id, userData);
+            await crisp.sendTextMessage(website_id, session_id,"¿Cómo se llama el médico?");
+        },
+        resp_nombre_medico: async function(message, userData, website_id, session_id){
+            let nombreMedico = message.content;
+            userData[NOMBRE_MEDICO_INPUT] = nombreMedico;
+            let medicos = await is.getMedicosByName(userData[NOMBRE_MEDICO_INPUT], userData[ID_PROVINCIA]);
+            if(medicos.length > 0){
+                userData[MEDICOS] = medicos;
+                await crisp.updateUserData(website_id, session_id, userData);
+                await this.ask_medico_especialidad(message, userData, website_id, session_id);
+            }
+            else{
+                await crisp.sendTextMessage(website_id, session_id,`No encuentro médicos con el nombre ${nombreMedico} en la provincia`);
+                await crisp.sendTextMessage(website_id, session_id, "Por favor, reintente ingresar el nombre");
+                await crisp.sendTextMessage(website_id, session_id,"¿Cómo se llama el médico?");
+            }
+        },
+        ask_medico_especialidad: async function(message, userData, website_id, session_id){
+            let choices = await getSiguientesMedicosMostrar(userData);
+            userData = updateChoicesMostradas(userData, MOSTRANDO_MEDICOS_ESPECIALIDAD_HASTA_KEY);
+            await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_MEDICO_ESPECIALIDAD, "Seleccione uno de los siguientes medicos, según su especialidad", choices);
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_MEDICO_ESPECIALIDAD, userData);
+        },
+        resp_medico_especialidad: async function(message, userData, website_id, session_id){
+            let choiceElegida = getChoiceElegida(message);
+            if(choiceElegida.value === VER_MAS_OPTION_ID){
+                //Mostrar mas medicos
+                let choices = await getSiguientesMedicosMostrar(userData);
+                userData = updateChoicesMostradas(userData, MOSTRANDO_MEDICOS_ESPECIALIDAD_HASTA_KEY);
+                await crisp.updateUserData(website_id, session_id, userData)
+                await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_MEDICO_ESPECIALIDAD, "Seleccione uno de los médicos encontrados, según su especialidad", choices);
+            }
+            else{
+                //Set medico-especialidad y avanzar
+                userData[ID_AGENDA] = parseInt(choiceElegida.value);
+                userData[NOMBRE_MEDICO] = choiceElegida.label.split(' -')[0]; //Quitamos la especialidad
+                //Set id_persona_institucional
+                let medicos_especialidad = userData[MEDICOS_ESPECIALIDAD];
+                for(let i=0; i<medicos_especialidad.length; i++){
+                    if(medicos_especialidad[i].agendaId === userData[ID_AGENDA]){
+                        userData[ID_PERSONA_INSTITUCIONAL] = medicos_especialidad[i].id_persona_institucional;
+                    }
+                }
+                await this.ask_fecha_turno(message, userData, website_id, session_id);
+            }
+        },
+        ask_fecha_turno: async function(message, userData, website_id, session_id){
+            //Verificar que el medico tenga turnos disponibles
+            let siguientesTurnos = await is.getSiguientesTurnosDisponibles(userData[ID_AGENDA], userData[ID_PERSONA_INSTITUCIONAL]);
+            userData[SIGUIENTES_TURNOS_DISPONIBLES] = siguientesTurnos;
+            if(siguientesTurnos.turnos.length === 0){
+                let telefonoMedico = siguientesTurnos.tel;
+                await crisp.sendTextMessage(website_id, session_id, `Disculpe, el doctor ${userData[NOMBRE_MEDICO]} no tiene turnos proximos disponibles`);
+                await crisp.sendTextMessage(website_id, session_id,`Le sugiero llamar al teléfono ${telefonoMedico} para coordinar un turno telefónicamente`);
+            } else {
+                await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_FECHA_TURNO, userData);
+                await crisp.sendTextMessage(website_id, session_id, `Cuándo querrías atenderte con ${userData[NOMBRE_MEDICO]}? (DD/MM/AAAA)`);
+            }
+        },
+        resp_fecha_turno: async function(message, userData, website_id, session_id){
+            userData[FECHA_TURNO] = message.content;
+            let siguientesTurnos = userData[SIGUIENTES_TURNOS_DISPONIBLES];
+            let turnos = siguientesTurnos.turnos;
+            let existeTurnoEnFecha = false;
+            for(let i=0; i < turnos.length; i++){
+                let fechaHoraUsa = turnos[i].fechaHora;
+                let fechaUsa = fechaArgToFechaUsa(userData[FECHA_TURNO]);
+                if(fechaHoraUsa.includes(fechaUsa)){
+                    existeTurnoEnFecha = true;
+                }
+            }
+            if(existeTurnoEnFecha){
+                await this.ask_hora_turno(message, userData, website_id, session_id);
+            }
+            else{
+                //Mostrar las siguientes fechas con turnos
+                let choices = await getSiguientesFechasConTurnos(website_id, session_id, userData);
+                let fechaArg = userData[FECHA_TURNO];
+                await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_FECHA_TURNO_SIGUIENTES_FECHAS,
+                    `Disculpe, no hay turnos para el ${fechaArg}, pero hay turnos disponibles en las siguientes fechas`, choices);
+                await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_FECHA_TURNO_SIGUIENTES_FECHAS, userData);
+            }
+        },
+        resp_fecha_turno_siguientes_fechas: async function(message, userData, website_id, session_id){
+            let choiceElegida = getChoiceElegida(message);
+            userData[FECHA_TURNO] = choiceElegida.label;
+            await this.ask_hora_turno(message, userData, website_id, session_id);
+        },
+        ask_hora_turno: async function(message, userData, website_id, session_id){
+            let choices = await getSiguientesTurnosMostrar(website_id, session_id, userData);
+            userData = updateChoicesMostradas(userData, MOSTRANDO_TURNOS_HASTA_KEY);
+            let fechaArg = userData[FECHA_TURNO];
+            await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_HORA_TURNO, `Seleccione un turno para el ${fechaArg}`, choices);
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_HORA_TURNO, userData);
+        },
+        resp_hora_turno: async function(message, userData, website_id, session_id){
+            let choiceElegida = getChoiceElegida(message);
+            if(choiceElegida.value === VER_MAS_OPTION_ID){
+                //Mostrar mas turnos
+                let choices = await getSiguientesTurnosMostrar(website_id, session_id, userData);
+                userData = updateChoicesMostradas(userData, MOSTRANDO_TURNOS_HASTA_KEY);
+                let fechaArg = userData[FECHA_TURNO];
+                await crisp.updateUserData(website_id, session_id, userData)
+                await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_HORA_TURNO, `Seleccione un turno para el ${fechaArg}`, choices);
+            }
+            else{
+                //Set turno elegido y avanzar
+                let turnosDisponibles = userData[TURNOS_DISPONIBLES];
+                let turno;
+                for(let i=0; i < turnosDisponibles.length; i++){
+                    let horaArg = choiceElegida.label;
+                    let fechaHoraArg = `${userData[FECHA_TURNO]} ${horaArg}`;
+                    let fechaHoraUsa = fechaHoraArgToFechaHoraUsa(fechaHoraArg);
+                    if(fechaHoraUsa === turnosDisponibles[i].fechaHora){
+                        turno = turnosDisponibles[i];
+                    }
+                }
+                userData[TURNO_ELEGIDO] = turno;
+                await this.ask_confirmar_fecha_hora(message, userData, website_id, session_id);
+            }
+        },
+        ask_confirmar_fecha_hora: async function(message, userData, website_id, session_id){
+            await crisp.sendTextMessage(website_id, session_id, 'Perfecto, confirmemos los datos');
+            let fechaArg = userData[FECHA_TURNO];
+            let horaArg = fechaHoraUsaToFechaHoraArg(userData[TURNO_ELEGIDO].fechaHora).split(" ")[1];
+            await crisp.sendTextMessage(website_id, session_id, `El turno sera programado con ${userData[NOMBRE_MEDICO]}, el ${fechaArg} a las ${horaArg}`);
+            let choices = [];
+            choices.push(utils.armarChoice('Confirmar', 'Confirmar'));
+            choices.push(utils.armarChoice('Modificar', 'Modificar'));
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_CONFIRMAR_FECHA_HORA, userData);
+            await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_CONFIRMAR_FECHA_HORA, 'Es correcto?', choices);
+        },
+        resp_confirmar_fecha_hora: async function(message, userData, website_id, session_id){
+            let choice = getChoiceElegida(message);
+            if(choice.value === 'Confirmar'){
+                if(userData[TIPO_DOCUMENTO] == null){
+                    await this.ask_tipo_documento(message, userData, website_id, session_id);
+                } else{
+                    let message = {}
+                    message.content = userData[CORREO];
+                    await this.resp_correo(message, userData, website_id, session_id);
+                }
+            }
+            else{
+                userData[MOSTRANDO_TURNOS_HASTA_KEY] = null;
+                userData[TURNOS_DISPONIBLES] = null;
+                await this.ask_fecha_turno(message, userData, website_id, session_id);
+            }
+        },
+        ask_tipo_documento: async function(message, userData, website_id, session_id){
+            await crisp.sendTextMessage(website_id, session_id, 'Perfecto, ahora vamos a asociar tu datos. Selecciona tu tipo de documento');
+            let choices = [];
+            choices.push(utils.armarChoice("DNI", "DNI"));
+            choices.push(utils.armarChoice("CDM", "CDM"));
+            choices.push(utils.armarChoice("CED", "CED"));
+            choices.push(utils.armarChoice("CIE", "CIE"));
+            choices.push(utils.armarChoice("CM", "CM"));
+            await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_TIPO_DOCUMENTO, "Tipo de documento", choices);
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_TIPO_DOCUMENTO, userData);
+        },
+        resp_tipo_documento: async function(message, userData, website_id, session_id){
+            let tipoDocumentoElegido = getChoiceElegida(message);
+            userData[TIPO_DOCUMENTO] = tipoDocumentoElegido.value;
+            await this.ask_numero_documento(message, userData, website_id, session_id);
+        },
+        ask_numero_documento: async function(message, userData, website_id, session_id){
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_NUMERO_DOCUMENTO, userData);
+            await crisp.sendTextMessage(website_id, session_id, 'Ingresa tu número de documento');
+        },
+        resp_numero_documento: async function(message, userData, website_id, session_id){
+            userData[NUMERO_DOCUMENTO] = message.content;
+            await this.ask_fecha_nacimiento(message, userData, website_id, session_id);
+        },
+        ask_fecha_nacimiento: async function(message, userData, website_id, session_id){
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_FECHA_NACIMIENTO, userData);
+            await crisp.sendTextMessage(website_id, session_id, 'Ingresa tu fecha de nacimiento (DD/MM/AAAA)');
+        },
+        resp_fecha_nacimiento: async function(message, userData, website_id, session_id){
+            userData[FECHA_NACIMIENTO] = message.content;
+            await this.ask_sexo(message, userData, website_id, session_id);
+        },
+        ask_sexo: async function(message, userData, website_id, session_id){
+            let choices = [];
+            choices.push(utils.armarChoice("M", "Masculino"));
+            choices.push(utils.armarChoice("F", "Femenino"));
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_SEXO, userData);
+            await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_SEXO, 'Selecciona tu sexo', choices);
+        },
+        resp_sexo: async function(message, userData, website_id, session_id){
+            userData[SEXO] = getChoiceElegida(message).value;
+            await this.ask_correo(message, userData, website_id, session_id);
+        },
+        ask_correo: async function(message, userData, website_id, session_id){
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_CORREO, userData);
+            await crisp.sendTextMessage(website_id, session_id, 'Ingresa tu correo electrónico');
+        },
+        resp_correo: async function(message, userData, website_id, session_id){
+            userData[CORREO] = message.content;
+            if(!await is.existeUsuario(userData[TIPO_DOCUMENTO], userData[NUMERO_DOCUMENTO], userData[FECHA_NACIMIENTO], userData[SEXO]) === true){
+                await crisp.sendTextMessage(website_id, session_id,
+                    'No se pudieron validar sus datos. Solicite por favor su acceso por email ingresando al siguiente link'
+                );
+                await crisp.sendTextMessage(website_id, session_id, LINK_SOLICITAR_ACCESO_POR_EMAIL);
+                return;
+            }
+            let turnoElegido = userData[TURNO_ELEGIDO];
+            let resp = await is.crearTurno(userData[TIPO_DOCUMENTO], userData[NUMERO_DOCUMENTO], fechaArgToFechaUsa(userData[FECHA_NACIMIENTO]),
+                userData[SEXO], userData[CORREO], 0, turnoElegido.horarioId, turnoElegido.fechaHora);
+            if(resp.success === true){
+                let fechaHoraArg = fechaHoraUsaToFechaHoraArg(turnoElegido.fechaHora);
+                let fechaArg = fechaHoraArg.split(" ")[0];
+                let horaArg = fechaHoraArg.split(" ")[1];
+                await crisp.sendTextMessage(website_id, session_id,
+                    `Listo! El turno fue reservado para el ${fechaArg} a las ${horaArg}, con ${userData[NOMBRE_MEDICO]}`
+                );
+                if(resp.link_mercadopago != null){
+                    await crisp.sendTextMessage(website_id, session_id,'Haz click aquí si deseas abonar la consulta en este momento');
+                    await crisp.sendTextMessage(website_id, session_id, resp.link_mercadopago);
+                }
+                await this.ask_reservar_otro_turno(message, userData, website_id, session_id);
+            }
+            else{
+                await crisp.sendTextMessage(website_id, session_id,'Ha ocurrido un error al reservar el turno, intente nuevamente');
+                await crisp.updateUserData(website_id, session_id, {});
+                await this.ask_reservar_turno(message, userData, website_id, session_id);
+            }
+        },
+        ask_reservar_otro_turno: async function(message, userData, website_id, session_id){
+            let choices = [];
+            choices.push(utils.armarChoice("Si", "Si"));
+            choices.push(utils.armarChoice("No", "No"));
+            await crisp.sendPickerMessage(website_id, session_id, pasos.RESP_RESERVAR_OTRO_TURNO, "¿Quieres reservar otro turno?", choices);
+            await crisp.setSiguientePaso(website_id, session_id, pasos.RESP_RESERVAR_OTRO_TURNO, userData);
+        },
+        resp_reservar_otro_turno: async function(message, userData, website_id, session_id){
+            let choice = getChoiceElegida(message);
+            if(choice.label === 'No'){
+                await crisp.sendTextMessage(website_id, session_id,'Estoy acá para cuando necesites reservar otro turno!');
+                await crisp.updateUserData(website_id, session_id, {});
+            }
+            else{
+                userData[MOSTRANDO_MEDICOS_ESPECIALIDAD_HASTA_KEY] = null;
+                userData[MOSTRANDO_TURNOS_HASTA_KEY] = null;
+                userData[MEDICOS_ESPECIALIDAD] = null;
+                userData[MEDICOS] = null;
+                userData[TURNOS_DISPONIBLES] = null;
+                await crisp.updateUserData(website_id, session_id, userData);
+                await this.ask_nombre_medico(message, userData, website_id, session_id);
+            }
+        }
+    }
\ No newline at end of file

index.js

+const axios = require('axios');
+const config = require('config');
+const handlers = require('./handlers.js');
+const crisp = require('./crisp.js');
+const utils = require('./utils.js');
+const pasos = require('./pasos.js');
+const is = require('./endpoints/is.js')
+
+crisp.CrispClient.on("message:updated", async function (message) {
+    darSiguientePaso(message, message.website_id, message.session_id);
+})
+
+async function darSiguientePaso(message, website_id, session_id) {
+    let siguientePaso = await crisp.getSiguientePaso(message.website_id, message.session_id);
+    let userData = await crisp.getUserData(website_id, session_id);
+    handlers[siguientePaso](message, userData, website_id, session_id);
+}
+
+crisp.CrispClient.on("message:send", async function (message) {
+    if(message.content === 'reiniciar'){
+        await crisp.updateUserData(message.website_id, message.session_id, {});
+    }
+    let siguientePaso = await crisp.getSiguientePaso(message.website_id, message.session_id);
+    if (siguientePaso == null) {
+        await crisp.setSiguientePaso(message.website_id, message.session_id, pasos.ASK_RESERVAR_TURNO)
+    }
+
+    await darSiguientePaso(message, message.website_id, message.session_id);
+});
\ No newline at end of file

package-lock.json

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+}

package.json

+{
+  "name": "crisp-chatbot",
+  "version": "0.0.1",
+  "description": "Servidor para chatbot de Crisp",
+  "main": "index.js",
+  "scripts": {
+    "start": "node index.js",
+    "autoload": "nodemon index.js",
+    "test": "echo \"Error: no test specified\" && exit 1"
+  },
+  "author": "",
+  "license": "ISC",
+  "dependencies": {
+    "axios": "^0.21.1",
+    "config": "^3.3.6",
+    "node-crisp-api": "^1.12.2"
+  },
+  "devDependencies": {
+    "nodemon": "^2.0.7"
+  }
+}

pasos.js

+module.exports = Object.freeze({
+    ASK_RESERVAR_TURNO: 'ask_reservar_turno',
+    ASK_PROVINCIA: 'ask_provincia',
+    RESP_PROVINCIA: 'resp_provincia',
+    ASK_NOMBRE_MEDICO: 'ask_nombre_medico',
+    RESP_NOMBRE_MEDICO: 'resp_nombre_medico',
+    ASK_MEDICO_ESPECIALIDAD: 'ask_medico_especialidad',
+    RESP_MEDICO_ESPECIALIDAD: 'resp_medico_especialidad',
+    ASK_FECHA_TURNO: 'ask_fecha_turno',
+    RESP_FECHA_TURNO: 'resp_fecha_turno',
+    RESP_FECHA_TURNO_SIGUIENTES_FECHAS: 'resp_fecha_turno_siguientes_fechas',
+    ASK_HORA_TURNO: 'ask_hora_turno',
+    RESP_HORA_TURNO: 'resp_hora_turno',
+    ASK_CONFIRMAR_FECHA_HORA: 'ask_confirmar_fecha_hora',
+    RESP_CONFIRMAR_FECHA_HORA: 'resp_confirmar_fecha_hora',
+    ASK_TIPO_DOCUMENTO: 'ask_tipo_documento',
+    RESP_TIPO_DOCUMENTO: 'resp_tipo_documento',
+    ASK_NUMERO_DOCUMENTO: 'ask_numero_documento',
+    RESP_NUMERO_DOCUMENTO: 'resp_numero_documento',
+    ASK_FECHA_NACIMIENTO: 'ask_fecha_nacimiento',
+    RESP_FECHA_NACIMIENTO: 'resp_fecha_nacimiento',
+    ASK_SEXO: 'ask_sexo',
+    RESP_SEXO: 'resp_sexo',
+    ASK_CORREO: 'ask_correo',
+    RESP_CORREO: 'resp_correo',
+    ASK_RESERVAR_OTRO_TURNO: 'ask_reservar_otro_turno',
+    RESP_RESERVAR_OTRO_TURNO: 'resp_reservar_otro_turno'
+});
\ No newline at end of file

utils.js

+module.exports =
+    {
+        armarChoice: function (value, label) {
+            return {
+                "value": value,
+                "label": label,
+                "selected": false
+            }
+        }
+    }
\ No newline at end of file